State Farm® Insurance Agent Mark Crump
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Miller
May 25, 2025
5
out of
5
rating by Brian Miller
"When Katrina Chapman contacted me some days ago. my first thought was "Oh boy, what now?' It turned out that she wanted to inform me about the Personal Umbrella Liability Policy, of which I was unaware at the time. We talked at length, and I found her to be knowledgeable, personable, and comfortable to talk with; and the information was valuable. I thoroughly enjoyed our conversation."
We responded:
"Thank you, Brian, for sharing your experience! I'm glad Katrina was able to provide valuable information about a Policy. It's wonderful to know that you found the conversation enjoyable and informative. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Trish Proper
May 16, 2025
5
out of
5
rating by Trish Proper
"Thanks for all the info! Katrina, your the best."
We responded:
"Thank you, Trish! I'm glad Katrina could provide you with all the information you needed. We appreciate your feedback and are here for any future questions or assistance you may need."
Ralph Grosskopf
April 28, 2025
5
out of
5
rating by Ralph Grosskopf
"Personal service at its best! Always concerned with the needs of the customer! Especially appreciate Katrina's assistance. She is knowledgeable and helpful!"
We responded:
"Thank you, Ralph, for your wonderful feedback! I'm glad to hear that you value the personal service we strive to provide. Katrina will be delighted to know her assistance made a difference."
Dennis Kelding
April 25, 2025
5
out of
5
rating by Dennis Kelding
"Excellent customer service. Fast and easy transaction"
We responded:
"Thank you, Dennis! I'm happy to know that you found our customer service excellent and the transaction fast and easy. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Mercedes Reaves
March 15, 2025
5
out of
5
rating by Mercedes Reaves
"I want to thank Katrina for her patience and professionalism all the time , but specifically last Friday at 4:45 pm when I called in desperation from DMV to add a vehicle to my insurance. She was kind and got the job done. Thank you !!!"
We responded:
"Thank you, Mercedes, for sharing your experience! I'm happy to hear that Katrina was able to assist you with such professionalism and kindness, especially during a stressful moment at the DMV. Your appreciation means a lot to us. If you ever need further assistance, feel free to reach out to our office anytime."
Neil Burns
March 10, 2025
5
out of
5
rating by Neil Burns
"I recently switched to Mark Crump Agency from another local SF agency and I wish I had done it years earlier! I have since been working with Marie to make sure all of my policies are current and provide the best possible coverage for my various needs. Her attention to detail, professionalism and next-level customer service is second to none. Thank you Marie and the entire agency."
We responded:
"Thank you, Neil, for your wonderful feedback! I'm happy to hear that Marie has been providing you with exceptional service and ensuring your policies meet your needs. We appreciate your decision to switch to our office and look forward to assisting you with any future insurance needs. Feel free to reach out anytime!"
Ashine Hayden
February 7, 2025
5
out of
5
rating by Ashine Hayden
"Marie was really nice , professional , and helpful she answered all the questions I had. She really made the process easy and smooth."
We responded:
"Thank you, Ashine, for sharing your experience! I'm happy to hear that Marie was able to assist you effectively and make the process smooth. We appreciate your feedback and are here to help with any future questions or needs you may have."
Michele Delk
February 5, 2025
5
out of
5
rating by Michele Delk
"Marie was so helpful. I was having trouble on the phone for hours trying to get through to get a claim.I ask Marie to help me and she took care of it all for me and I received my claim. Thank you so much. Michele Delk"
We responded:
"Thank you, Michele, for sharing your experience! I'm glad Marie was able to assist you with your claim and make the process smoother. Your satisfaction is important to us, and we're here to help with any future needs. Don't hesitate to reach out if you have any questions or require further assistance."
Joan Austin
January 25, 2025
5
out of
5
rating by Joan Austin
"I would like to thank Katrina for her patience, expertise and willingness to answer questions with courtesy each time I have called State Farm. Thank you so much for putting someone knowledgeable and kind in this position. My customer service was great. Thank you again. V/R, Joan Austin"
We responded:
"Thank you, Joan, for your wonderful feedback! I'm delighted to hear that Katrina has been able to assist you with such patience and expertise. We truly value having knowledgeable and kind team members like her. If you ever have more questions or need assistance, feel free to reach out to us anytime."
Thomas Harrelson
January 16, 2025
5
out of
5
rating by Thomas Harrelson
"I requested information from State Farm late in the evening. Katrina Chapmen was the team member who helped me. I received the information within 10 minutes of my request. Thank you for the prompt and professional service. Thomas Harrelson"
We responded:
"Thank you, Thomas, for your wonderful feedback! I'm glad Katrina was able to assist you so efficiently, even late in the evening. Our team is dedicated to providing prompt and professional service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime."
Judy Schellenberg
January 9, 2025
5
out of
5
rating by Judy Schellenberg
"Marie Council was professional and very helpful and courteous. She did exactly what she said she would do. A great asset to State Farm."
We responded:
"Thank you, Judy, for your wonderful feedback! I'm glad to know that Marie provided you with professional, helpful, and courteous service. She truly is a great asset to our team at State Farm. If you have any more questions or need assistance in the future, feel free to reach out to us. We're here to help!"
Pamela Parker
January 7, 2025
5
out of
5
rating by Pamela Parker
"Outstanding and professional!"
We responded:
"Pamela, I'm so glad you found our service outstanding and professional! Your feedback is truly appreciated. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Larry Hairston
January 7, 2025
5
out of
5
rating by Larry Hairston
"Miss Katrina, was kind & professional & helpful, explaining my policy, I think she deserve a raise. Thank - you so much for taking the time with me, so that I have a better understanding of my policies...may you continue to prosper & increase in all you do...Mr. Hairston"
We responded:
"Larry, thank you for sharing your positive experience with Katrina! I'm glad to hear she was able to provide you with clear explanations and support. We truly appreciate your kind words and well wishes. If you have any further questions or need assistance in the future, our office is always here to help. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Steven Rankin
December 20, 2024
5
out of
5
rating by Steven Rankin
"Outstanding agent. And very pleasant, miss Marie Cancel And very professional. O k , what do I do hit okay , post"
We responded:
"Thank you, Steven, for your wonderful feedback! I'm glad to hear that you found our service outstanding and professional. Marie is indeed a valued member of our team, and we're grateful for her dedication. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Angelo Ferguson
December 17, 2024
5
out of
5
rating by Angelo Ferguson
"Great place for car insurance everyone is very helpful"
We responded:
"Hey Angelo! Thanks a bunch for the awesome 5-star rating! We're so happy you're satisfied with our service! If you ever need anything else, feel free to reach out. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
FATUMATA SAMAH
October 24, 2024
5
out of
5
rating by FATUMATA SAMAH
"Very professional and understanding of my needs. Katrina really listened to what I wanted and helped to the best of her abilities."
We responded:
"Thank you, Fatumata, for your wonderful review! I'm glad to hear that Katrina was able to understand your needs and provide the professional assistance you were looking for. We truly appreciate your feedback and are grateful to have Katrina as part of our team. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Teldin Covington
October 1, 2024
5
out of
5
rating by Teldin Covington
"I’d like to give a special thanks to Miss Katrina. She was very respectful patient working with me not only once but twice as I made calls asking questions she was finding out the right information before she gave it all to me. This has been my second time dealing with this office, also Mr. James Kennedy was there the first original time I want to thank him as well please keep doing what you guys do because it’s really appreciated"
We responded:
"Thank you, Teldin, for your kind words! I'm glad to hear that Katrina and James provided you with respectful and patient service. It's wonderful to know that they were able to assist you effectively and find the right information for your needs. We truly appreciate your continued trust in our office. If you have any more questions or need further assistance, please don't hesitate to reach out. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Tanya Marshall
September 27, 2024
5
out of
5
rating by Tanya Marshall
"Marie Council was incredibly helpful throughout the entire process. She was kind, knowledgeable, and easy to get in touch with. She ensured that I had all of the resources and information I needed. Highly recommend this office."
We responded:
"Thank you, Tanya, for your wonderful review! I'm happy to hear that Marie was so helpful, kind, and knowledgeable throughout your experience. It's great to know she ensured you had all the resources and information you needed. We appreciate your recommendation and look forward to assisting you with any further needs. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Dj I Rock Jesus
September 17, 2024
5
out of
5
rating by Dj I Rock Jesus
"Katrina.was amazing she very very nice and helpful. She really made me realize that I picked the right insurance company thank you again"
We responded:
"Katrina is indeed a fantastic part of our team! I'm glad she could assist you and make you feel confident in choosing our insurance company. Your satisfaction is our priority, and we're always here to help with any future needs or questions. Thank you for your kind words! - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Atiba Harris
September 10, 2024
5
out of
5
rating by Atiba Harris
"My experience @ State Farm is Always Great Time Mrs.Katrina is always very helpful and knowledgeable,She make me like we are Family. Thank you fun facts,Mrs.Katrina."
We responded:
"Thank you, Atiba, for your wonderful review! I'm happy to hear that Katrina has made your experience with us feel like family. We appreciate your kind words and look forward to continuing to assist you with your insurance needs. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Tiffany Powell
July 17, 2024
5
out of
5
rating by Tiffany Powell
"James consistently displays a remarkable ability to complete tasks in a timely manner, contributing significantly to the State Farm’s overall performance for the community."
We responded:
"Hi Tiffany, thank you so much for your wonderful review! We're overjoyed to hear that James consistently delivers timely and effective service, contributing significantly to our community's well-being. Your feedback is greatly appreciated, and we're here for any future needs or questions you may have! - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Taneshia Lilly
July 16, 2024
5
out of
5
rating by Taneshia Lilly
"Mark and his team are the epitome of excellence! I receive exceptional customer service with every interaction. Today, James assisted with my annual insurance review. He was professional and friendly. Ms Sonya as well. Thank you team Crump for all that you do!!"
We responded:
"Thank you, Taneshia! We're thrilled you had a great experience with James and Sonya during your annual insurance review. We're grateful for your kind words and are happy to assist you anytime. Our office is here for you! - Mark Crump - State Farm Insurance Agent, Newport News, VA"
karen tatum
June 27, 2024
5
out of
5
rating by karen tatum
"Marie Council is a RockStar!!!!!!!!!!"
We responded:
"Karen, I'm thrilled you had a fantastic experience with Marie! She truly is a RockStar! We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future! - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Tamika S. Robinson
June 25, 2024
5
out of
5
rating by Tamika S. Robinson
"I spoke with Katrina today. She settled me regarding a policy and my concerns being a new resident to the state. She's extremely personable and knowledgeable. The Crump Team is A-1."
We responded:
"Tamika, I'm pleased to hear that Katrina provided you with exceptional service and addressed your concerns as a new resident. We're grateful for your positive feedback and look forward to assisting you with your insurance needs in the future! - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Andrew
June 21, 2024
5
out of
5
rating by Andrew
"James is very professional, and was always quick to answer any questions we had. He is transparent and streamlined the process of getting us set up. Working with him made this process unbelievably easy. Highly recommend!"
We responded:
"Andrew, I'm thrilled you found James' service professional and efficient! I'm glad he could make the process easy for you. If you have any more questions in the future, feel free to reach out. - Mark Crump - State Farm Insurance Agent, Newport News, VA"