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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Judy Spalding

July 10, 2026

5  out of  5
rating by Judy Spalding
"I worked with Marie on updates to our home owners policy. She did a great job explaining everything and walking me through the process. Marie also suggested I bundle my auto insurance with my home owners, which lowered both amounts significantly! She is a true blessing!"
We responded:
"Thank you, Judy! I'm so happy to hear that you had a great experience updating your policy and found savings by bundling your insurance. We truly appreciate your kind words and are glad to have you as part of our office family. Let us know if we can help with anything else!"
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Brennan Davis

July 8, 2026

5  out of  5
rating by Brennan Davis
"Mike is awesome explains everything in great detail. Great service, always has time for you, patient and constantly has the rates you’d like to see."
We responded:
"Thank you, Brennan! I'm glad to know that you received detailed explanations and great service. It's important to us that you feel supported and informed. We're always here if you need anything else!"
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1a Z

July 6, 2026

5  out of  5
rating by 1a Z
"Katrina was extremely helpful with helping to make sure we were getting all discounts on our insurance policies that we qualify for. She was very easy to work with and her help is very much appreciated. Thank you!"
We responded:
"Hey! Thank you for taking the time to share your experience! We're so happy Katrina was helpful, easy to work with, and took the time to make sure you received every discount you qualified for on your auto coverage. We truly appreciate your support, and you're welcome to call or stop by the office anytime you need us."
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Tanya-Gaye Stewart

June 26, 2026

5  out of  5
rating by Tanya-Gaye Stewart
"Marie was incredible helpful in assisting me with my insurance claim. Her warm demeanour, feral knowledge and willingness to go above and beyond truly stood out. I’m grateful for her support and exceptional customer service."
We responded:
"Thank you, Tanya-Gaye Stewart! I'm happy to know you received exceptional support during your insurance claim. Your feedback means a lot to us. Feel free to reach out if you need anything else!"
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FATE_GG

June 16, 2026

5  out of  5
rating by FATE_GG
"Katrina was extremely helpful, she is very nice and amazing to work with. She understood all of my concerns and made me feel at ease. Thank you!"
We responded:
"Thank you! I'm happy to know you had a great experience and felt at ease with our service. We appreciate your feedback and are here if you need anything else!"
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Elise White

June 11, 2026

5  out of  5
rating by Elise White
"Marie, with Mark Crump State Farm Insurance Agency, is always professional and compassionate. She truly cares about providing the best service for her customers and their families."
We responded:
"Thank you, Elise! I'm glad to hear that Marie's professionalism and compassion made a positive impact. We truly care about providing the best service for you and your family. Let us know if we can help with anything else!"
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Alvin Marshall

May 27, 2026

5  out of  5
rating by Alvin Marshall
"Katrina was so very helpful. I called just to change my premium payment info. And I ended up learning 100 things about my policy that I didn’t know. Keep up the good work."
We responded:
"Thank you, Alvin! I'm glad Katrina was able to assist you and provide valuable insights about your policy. We always aim to make sure our customers feel informed and supported. We appreciate your support!"
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D. P.

May 7, 2026

5  out of  5
rating by D. P.
"Katrina did an excellent job providing me with all the information I needed to pick the best quote for my new vehicle. Very polite and a great since of humor. Thanks again!"
We responded:
"Thank you, D. P.! I'm glad to know you received all the information you needed for your new quote. We appreciate your kind words about our team's politeness and sense of humor. If there's anything else you need, don't hesitate to contact us!"
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John Stair Sr

May 7, 2026

5  out of  5
rating by John Stair Sr
"Marie was great helping us review our home owners insurance and getting us an automobile policy.
It was a pleasure working with her. Very friendly and knowledgeable of the State Farm products.
Thank you!"
We responded:
"Hey, John! Thank you for sharing your experience working with Marie on your homeowners and auto insurance. I’m happy to hear she was friendly, knowledgeable, and able to help review your coverage while getting your new auto policy set up. We appreciate the opportunity to work with you and your kind words about our office. "
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Erika C. Barnes

April 30, 2026

5  out of  5
rating by Erika C. Barnes
"Marcus Britt helped me get car insurance, life insurance, and renters insurance at very affordable pricing. He was extremely hospitable and knowledgeable and I would recommend him and Mark Crump as State Farm agents any day!"
We responded:
"Thank you, Erika! I'm glad you found the insurance options affordable and appreciated the service. Your recommendation is truly valued. If there's anything else you need, don't hesitate to contact us!"
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Save The God

April 30, 2026

5  out of  5
rating by Save The God
"Michael was great with helping me"
We responded:
"Thank you! I'm glad to know you received excellent assistance. Our team is committed to providing top-notch service, and it's great to hear we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jaden Lane

April 24, 2026

5  out of  5
rating by Jaden Lane
"Mike was very helpful, quick, and efficient with the process, he also got me a solid quote."
We responded:
"Thank you for your review, Jaden! I'm glad the process was quick and efficient, and that you received a solid quote. We appreciate your feedback and are here to help with any future needs. Let us know if there's anything else we can do for you!"
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George Pierce

April 24, 2026

5  out of  5
rating by George Pierce
"Took time and explain coverage plan."
We responded:
"Thank you, George! I'm happy to know that you appreciated the time taken to explain your coverage plan. Our office is committed to ensuring you have a clear understanding of your options. Let us know if there's anything else we can assist you with!"
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Kd Pattison

April 23, 2026

5  out of  5
rating by Kd Pattison
"Mark Crump was very helpful in getting me out of a tough situation. Mark was friendly, knowledgeable and professional throughout the process of getting my insurance needs taken care of.
I would recommend Mark to anyone who is looking for insurance."
We responded:
"Thank you, Kd Pattison! I'm glad to know you received friendly and professional service during your insurance process. Your recommendation is greatly appreciated. If you ever need more assistance, don't hesitate to get in touch!"
Profile photo of Frederika Jones

Frederika Jones

April 22, 2026

5  out of  5
rating by Frederika Jones
"Katrina was very professional and concerned with my needs. She was very pleasant and friendly."
We responded:
"Thank you for your review, Frederika! I'm glad you found our service professional and friendly. Our team is dedicated to meeting your needs. Let us know if there's anything else we can assist you with!"
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KEVIN CONLIN

April 9, 2026

5  out of  5
rating by KEVIN CONLIN
"I have spoken with Katrina on multiple occasions on the phone and she has always been very helpful and pleasant answering my questions. Great job!"
We responded:
"Thank you for your review, Kevin! I'm glad to know that our team has been helpful and pleasant during your calls. We appreciate your feedback and are here for any questions you might have in the future. Let us know if we can assist with anything else!"
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Zack Lewis

April 7, 2026

5  out of  5
rating by Zack Lewis
"Marie was very helpful and explained every part of the process and kept me informed the entire process of getting my late father's cars and home insured under me."
We responded:
"Thank you, Zack, for sharing your experience! I'm happy to know that you received the support you needed during the process. We’re grateful for your trust in us for your insurance needs. If there's anything else we can help with, just let us know!"
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Shauna Berry

April 6, 2026

5  out of  5
rating by Shauna Berry
"Katrina was so helpful and she goes above and beyond for customers she made my day"
We responded:
"Thank you, Shauna! I'm glad to know our team made such a positive impact on your day. We’re committed to providing exceptional service and going the extra mile for our customers. If there's anything else you need, just let us know!"
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Melissa Gardner

March 30, 2026

5  out of  5
rating by Melissa Gardner
"Katrina is absolutely amazing. I had special requests with paperwork and beneficiaries. I had to go back-and-forth with her through email and I kept bugging her little detail. She was absolutely amazing and so patient with me. She has such a positive attitude. She is a breath of fresh air. I highly recommend working with Katrina!"
We responded:
"Thank you so much for your wonderful feedback, Melissa! I am truly glad to hear that our team was able to assist you with both patience and positivity. If there is anything else you might need or if you have any further questions, please do not hesitate to reach out to us! We are always here to help you."
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Viita Miix

March 30, 2026

5  out of  5
rating by Viita Miix
"Mrs. Garfinkel did her thing ...thank you !!!"
We responded:
"Thank you, Viita Miix! I'm happy to hear that Mrs. Garfinkel provided you with excellent service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Paul Cummings

March 20, 2026

5  out of  5
rating by Paul Cummings
"Always helpful on the phone to answer my questions and solve problems."
We responded:
"Thank you, Paul! I'm happy to know that our team has been helpful in addressing your questions and solving any issues. Your satisfaction is important to us. If there's anything else you need, feel free to reach out anytime!"
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Reggie Person

March 17, 2026

5  out of  5
rating by Reggie Person
"Great customer service"
We responded:
"Thank you, Reggie! I'm happy to know you appreciated our customer service. If there's anything else we can do for you, feel free to reach out. Thanks for choosing us!"
Profile photo of John Weidman

John Weidman

March 13, 2026

5  out of  5
rating by John Weidman
"Added a vehicle to my policy over the phone today. Katrina was helpful, polite, & friendly. With her help I was able to accomplish everything I intended to at the dmv"
We responded:
"Thank you, John! I'm glad Katrina was able to assist you effectively. It's great to know you accomplished everything you needed at the DMV. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Anthony Caudill

Anthony Caudill

February 23, 2026

5  out of  5
rating by Anthony Caudill
"Marie Council was terrific! She is so professional with helping my Son get his own insurance plan for his vehicle! Thank you so much!"
We responded:
"Hey, Anthony! We appreciate you letting us know about the great price and your experience. Marie will be happy to hear she was able to help your son get his own auto insurance coverage set up and guide him through the process. It’s wonderful to know she made it a positive and professional experience for your family. Thank you for choosing our office for your car insurance needs."
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AdDa

January 30, 2026

5  out of  5
rating by AdDa
"Marie Council at Mark Crump State Farm in Newport News, VA is absolutely amazing. She is a highly professional, reliable, and consistent Customer Relations Representative who truly cares about her clients. Marie is always helpful, patient, and kind, and she takes the time to make sure everything is explained clearly and handled efficiently. Her dedication and positive attitude make every interaction a great experience. I highly recommend Marie to anyone looking for outstanding customer service and dependable insurance support."
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Marie has made such a positive impact with her professionalism and dedication. We truly value her commitment to providing exceptional service. If you ever need anything else, feel free to reach out!"